Happy Customers
Frequently Asked Questions
How and when will I receive my custom art file?
How and when will I receive my custom art file?
Masterpieces take time—but not too much. Your custom artwork will be delivered via email in 1-3 days, ready to be cherished forever.
Do you offer rush service?
Do you offer rush service?
Need it sooner? Yes! Opt for our rush order add-on to receive your piece even faster. Upgrade here.
Can I see a preview before the final version is sent?
Can I see a preview before the final version is sent?
Absolutely. Art is about perfection. We’ll send you a digital proof for review—if any tweaks are needed, we’ll refine it for you. If it’s already perfect, it automatically becomes your final version.
Can you create a large group portrait with more than 12 people?
Can you create a large group portrait with more than 12 people?
Yes, we love capturing big, beautiful families! Simply add extra people or pets to your order here.
Can I customize the quote on top?
Can I customize the quote on top?
Of course! Words carry meaning, and we want yours to be just right. Personalize the text to anything you like—just let us know when placing your order.
Where should I print my artwork?
Where should I print my artwork?
A masterpiece deserves the perfect print. Here are some expert tips:
✔️ Print at home using heavyweight matte photo paper or high-quality cardstock.
✔️ Professional print shops & online services – Opt for matte paper or canvas for a gallery-worthy finish.
Recommended in the U.S.: Walgreens, Staples, Kinko’s, Walmart, Target, Costco, CVS, Shutterfly.
Can I mix hair styles (e.g., use female hair for kids or men)?
Can I mix hair styles (e.g., use female hair for kids or men)?
Yes! Creativity has no limits. Customize freely to match your vision.
Can I adjust the height of children in the portrait?
Can I adjust the height of children in the portrait?
Yes, we tailor every detail to reflect real life. Just provide the child’s age or height when placing your order, and we’ll ensure accuracy.